6 Year Warranty

Warranty

Ottawa Cabinet Painting provides a six (6) year warranty on our workmanship. If you need to report a warranty issue please contact us by email (axcellpainting@gmail.com) or by calling (613) 722-1059.

It takes a full 30 days for your cabinets to fully cure and harden. You will be provided instructions on how to care for your cabinets during this first 30 days. Warranty becomes void if these steps are not followed during the first 30 days.

The warranty will be effective if, and only if, the customer:

– Pays Ottawa Cabinet Painting in full.
– Retains the original contract paperwork
– Retains the original receipt of payment
– Follows the first 30 day “cabinet care plan”

If paint failure appears due to our negligence, we will supply labour at no cost and spray the areas needing repair.

WARRANTY DETAILS:

Ottawa Cabinet Painting will repair areas where peeling, flaking or blistering have occurred. Scratches or large chips are not covered because we have no way to control how you use your cabinets. Even though your painted cabinets are extremely durable, they are obviously not 100% scratch resistant. Pets, children, items banged against cabinets, etc. are things out of our control that can contribute to scratches & chips.

The 6 year warranty is for sprayed cabinets, this means that Ottawa Cabinet Painting will respray doors, drawers, light valances, crowns and gable ends that can be brought back to our spray shop.

Doors, drawers, light valances, crowns, and gable ends requiring repairs must be asked for, and have any repairs quoted for, and listed on the final invoice for any warranty to be implied or valid on said repairs. We are not responsible for any workmanship or physical defects present prior to the pickup of said items. This includes but is not limited to dings, dents, scratches, over sanding, under sanding, machine marks, wood chip out, knots, type of material used in construction, quality of assembly, and anything else as it relates to the expansion & contraction of various woods.

The warranty covers labour only – paint & primer charges are extra. The client will supply paint, primer, and any materials required to facilitate the necessary repairs.

Touch up paint is provided for fixed unremovable items/cabinets. These unremovable pieces are not covered under this warranty.

Wood panel doors expand and contract over time due to changes in humidity. Sometimes hairline cracks can develop where the doors are glued together. Since this is a natural occurrence our warranty does not cover this.

Only the specific areas that have issues will be fixed and repairs are only completed in accordance with the description of the original work order.

Due to circumstances or conditions that may be beyond our control, like but not limited to the current condition (see list below) of any given piece to be sprayed or resprayed, the workmanship warranty is limited from the date of delivery of sprayed items unless otherwise expressed in writing at the time of by Ottawa Cabinet Painting.

>> Six Year Warranty on spraying/painting previously unfinished wood products.

>> Six Year Warranty on re-spraying/painting where there is no current cracking, flaking, chipping, or contamination from food, grease, or staining of any kind.

>> Two Month Warranty on items that are excessively greasy, show cracking, flaking, or chipping in the existing finish as well as laminate or artificial surfaces including Thermo Foil or melamine. Also on any items that show staining of chemicals, crayons, marker’s, oils, etc. This warranty is not transferable to another individual or corporation.

OUR WARRANTY DOES NOT COVER:

Work completed where the customer provided the paint or the paint has not been purchased by Ottawa Cabinet Painting unless agreed to in writing.

Previously painted cabinets.

Areas specifically stated in other details on the proposal as impossible to guarantee.

Areas that have a moisture problem or areas where moisture pools on the surface.

Mold or fungus that results from environmental causes.

Work not paid for in full or not paid on a timely basis. Timely is here defined as work not paid within 7 days from the date of completion.

Plastic surfaces & galvanized metal

Mildew (caused by moisture accumulation)

Rotten wood

Regular wear and tear from daily use.

Doors, drawers, light valances, crowns and gable ends contaminated by chemicals, foods, grease, ink or any item or liquid that may have penetrated the current finish and/or reached the wood or material. This can shorten the lifespan of a newly sprayed finish.

Caulking is not covered under warranty.